BUSINESS PROCEDURE REENGINEERING WITH THE HOSPITALS: AN INSTANCE STUDY BY SINGAPORE MEDICAL CENTER Arun Kumar and Linet Ozdamar College of Mechanical & Creation Engineering Nanyang Technological University 50 Nanyang Avenue, SINGAPORE-639798 Email: [email protected] edu. sg
KEYWORDS Organization process reengineering, Healthcare. SUMMARY As healthcare costs increase, there is a requirement for healthcare providers to look for ways to contain costs and to acquire a higher productivity at their operating services without sacrificing quality. This newspaper studies a case in making use of business procedure reengineering techniques on one element of a medical care service вЂ“ surgical operate. The system can be simulated concentrating on the processes that contribute to the successful functioning of your operating cinema. INTRODUCTION Business process reengineering (BPR) is now increasingly crucial in recent years. Consumers now have the choice of different merchandise and providers, to provide associated with the same core product or service that they can want. During the last fifteen years, companies had been forced to reengineering their organization processes to settle competitive mainly because customers happen to be demanding better products and services. Increasing and upgrading business operations is extremely important for businesses to settle competitive. While using escalating health care costs, health care service providers in Singapore are continuously seeking ways to stay competitive and offer quality in order to the customers. Very little research has been done around the employment of BPR in healthcare devices. Healthcare market has customarily emphasized on breakthroughs in operating types of procedures and technology in the bet to stay competitive. Healthcare providers are beginning to understand that BPR initiatives may well be a better solution to achieving competitive advantage. The operating theater suite is known as a critically important part of virtually any healthcare organization
that provides surgical care to patients. It can ingest multitudes of resources, although at the same time can generate significant revenue in the event that managed effectively. The conflict between the nationwide goal of healthcare plus the high cost of operative operations is actually a powerful incentive to improve the standard of management of the surgical collection. For this reason, many hospitals are reengineering their operating movie theater processes in order to establish, bring back or boost profitability whilst retaining quality (Harris and Zitzmann 1998; Gabel et al. 1999). Reengineering tactics enable healthcare service providers to consider a cautious look at the processes involved inside the organization, determining redundancy and inefficiency that could be removed from the system. This analysis employs the concept of BPR to boost the effectiveness and success of particular processes involved in surgical operations. This conventional paper intends to explore the possibilities of price containment/reduction within a particular aspect of the healthcare industry with the application of BPR. A simulation model continues to be formulated to minimize any issues or bottlenecks inherent inside the system underneath study. The scope on this research is limited to an working theatre suite within a medical center. LITERATURE REVIEW The aggregate every capita health-related expenditure in Singapore offers risen constantly for the last three decades from regarding S$150 in the 1960s to S$800 in the 1997 (Tan and Chew 1997). The healthcare industry in Singapore, like its global counterparts, continues to be facing huge pressures because the turn of the final century. The challenges experienced by the industry in the near future will be as follows. The accelerated populace ageing will have serious ramifications to the conditions of health care for seniors population who will occupy
Procedures 18th Euro Simulation Multiconference Graham Horton (c) SCS Europe, 2004 ISBN 3-936150-35-4 (book) as well as ISBN 3-936150-36-2 (CD)
almost all of the hospital beds with a low turnover charge. Moreover, the entry of more private-sector...
References: Caron, M.; H. L. Jarvenpaa; and D. B. Stoddard. 1994. " Business Reengineering at CIGNA Corporation: Experience and Lessons Learned through the First Five Years". Administration Information Devices Quarterly, pp. 233-250. Coulson-Thomas, C. mil novecentos e noventa e seis. Business Process Reengineering: Fantasy and Actuality. Kogan Web page: London. Davenport, T. They would. and T. E. Brief. 1990. " The New Professional Engineering: Information Technology & Business Process Redesign". Sloan Managing Review, pp. 11-27. Earl, M. J.; J. D. Sampler; and J. E. Short. 1995. " Strategies for Business Method Reengineering: Proof from Discipline Studies". Journal of Managing Information Devices. 12(1). pp. 3156. Edwards, C. and G. Walton. Change and the Academic Catalogue: understanding, managing and dealing. University of Northumbria in Newcastle. http://online.northumbria.ac.uk/faculties/art/informa tion_studies/impel/ Gabel, R. A.; J. C. Kulli; B. S. Shelter; D. G. Spratt; and D. S i9000. Ward. 99. Operating Place Management. Boston: Butterworth-Heinemann. Hammer, M. and J. Champy. 1993. Reengineering The Corporation: A Manifesto For people who do buiness Revolution. New york city: HarperBusiness. Harmon, R. D. 1996. Reinventing the Business. The Free Press: New York. Harris, H. P. and W. J. Zitzmann, Jr. with 18 contributing factors. 1998. Operating Room Managing: structure, strategies and economics. St Louis: Mosby. Hout, T. M. and G. Stalk, Junior. 1993. " Time-based ResultsвЂќ. The Boston Consulting Group. http://www.bcg.com. John, R. 95. " The Struggle to Generate and Business for the 21st CenturyвЂќ. Organization Preparing and Style, Inc. http://www.organizationdesign.com. Kelton, G. W.; S. R. Sadowski; and A. D. Sadowski. 1998. Ruse with Area. WCB/McGraw-Hill: Nyc. Kettinger, T. J.; J. T. C. Teng; and S. Guha. 1997. " Business Process Change вЂ“ A Study of Methodologies, Methods and ToolsвЂќ. Management Info Systems Quarterly. Vol. twenty-one No . 1 ) http://theweb.badm.sc.edu/bpr/index.htm Merriam-Webster, Inc. 2002. http://www.m-w.com/ ProModel Corporation. 2002. MedModel Reference point Guide and User Guide. Tan, To. M. and S. N. Chew. 1997. Affordable Medical care Issues and Prospects. Prentice Hall. Early, E. 2002. " Women doc sampling: What a lot of sayвЂќ. The brand new Paper. http://newpaper.asia1.com.sg. Weicher, Meters.; W. Chu; W. C. Lin; V. Le; and D. Yu. 1995. Business Process Reengineering Analysis and Recommendations. Baruch College. http://www.netlib.com/bpr1.htm. Zhang, C. 2001. Source Chain Upgrade in Healthcare Industry. Nanyang Technological University: Singapore.
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AUTHOR BIOGRAPHIES ARUN KUMAR is definitely an Associate Professor of Program & Anatomist Management by Nanyang Scientific University (NTU), Singapore. He received his Ph. M. degree in Operations Analysis from Virginia Tech. Just before joining NTU, he trained at Point out University of recent Jersey, USA for tough luck years.
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